Privacy policy

This privacy policy describes how Metal Core Valves Co. (we, our, or us) collects and uses personal data. Our plant and headquarters are at MCV Building, 4180 N Rider Trail, Earth City, MO 63045, USA.

We respect your privacy. Whether you are a returning customer or browsing this website, we want you to know what we collect and how we protect it. Read this policy in full.

General principles

We process personal data under these rules:

• Lawfully, fairly, and in a transparent manner.
• Only for specified, explicit, and legitimate purposes.
• Limited to what we need for those purposes.
• Accurate, and corrected or deleted when it is wrong.
• Kept only as long as needed for the purpose or as required by law.
• Protected with appropriate security.

Data types

We collect personal data when you engage with us. Some of it is needed to quote or supply product. Some you provide voluntarily.

We primarily process data:

• When you visit this website, including when you send a quote request
• When we send or track business marketing to customers or subscribers
• When you meet us at a trade show or other event
• When you are a customer or supplier contact

Typical data by category:

Category	Personal data
Website visitors	IP address and device identifiers Pages viewed and time on page Quote-form fields: name, company, email, phone, model, size, notes Other information you type into a form
Marketing	Name, phone, email, postal address, job title, area of interest Company or organization you represent Consent or opt-out status Whether a message was opened or a link was clicked
Events and trade fairs	Name, job title, email, phone Areas of interest Company or organization you represent Event attendance
Customers and suppliers	Name, job title, email, phone Company or organization you represent Order, quote, and email history Data you submit to us

We do not seek sensitive personal data (health, race, religion, or similar). Do not send it unless we ask in writing for a legal reason.

Purposes and legal basis

We use personal data only for a legitimate business purpose, including when:

• Needed to quote, sell, or perform a contract
• Needed to meet a legal obligation
• Needed for our legitimate business interests, and not harmful to you as a business contact
• You have given consent

For B2B contacts we typically keep basic work contact details so we can quote, ship, and support the organization you represent.

We use the data to:

• Provide products, quotes, and information you request
• Send business newsletters or surveys where allowed
• Administer customer and supplier relationships
• Provide customer service
• Understand how the website is used and improve it
• Communicate about orders and support
• Comply with law

Cookies

We may use cookies or similar tools to operate the site, measure traffic, and improve the experience. You can block cookies in your browser. Some site features may then work less well.

Automated decisions

We do not use your data for automated decisions that produce legal or similarly significant effects.

Sources

We collect data from you by phone, email, trade shows, orders, and this website (including the quote form). We may also receive business contact data from the company you represent.

Withdrawal of consent

Where we rely on consent, you may withdraw it. Withdrawal does not undo processing already completed.

Disclosure

We share personal data only as needed, including with:

• Service providers who host the site, send email, or support IT, under our instructions
• Suppliers and carriers needed to fulfill an order
• Advisors or courts when we must establish, exercise, or defend a legal claim
• A buyer or successor if we sell or transfer the business
• Anyone you ask us to share with

We do not sell personal data.

Storage period

We keep personal data only as long as needed for the purpose or as required by tax, contract, or other law. Quote records may be kept to support a later order or warranty claim. Ask us to delete data and we will, unless we must keep it.

Security

We use technical and organizational measures appropriate to the risk, including access limits and protection of data in transit where the site supports it. No website is perfectly secure.

Your rights

Subject to law, you may ask us to access, correct, or delete personal data we hold about you, or to stop certain marketing. Send a written request with your full name, email, and enough detail for us to find your record. We will respond as soon as we reasonably can.

We will not delete data we must keep for a contract, warranty, legal claim, or legal duty.

Links

This site may link to other companies. Their privacy practices are their own. Read their policies before you submit data there.

Changes

We may update this policy. The version posted here applies to your continued use of the site.

Contact

Metal Core Valves Co.
MCV Building
4180 N Rider Trail
Earth City, MO 63045, USA
+1 (314) 821-0001
+1 (314) 527-3723
sales@metalcorevalves.com